Shipping Policy
At Zariyat by Sumera, we carefully prepare and pack every order to ensure it reaches you safely and within the expected timeframe. Please review our shipping and delivery guidelines below.
1. Order Processing
Orders are processed after confirmation. Processing time may vary depending on product availability and whether the item is ready to ship or made to order.
2. Delivery Time
- Ready-to-Ship / Ready-to-Wear Products: Delivery is generally completed within 3–5 working days after order confirmation.
- Customized / Made-to-Order Products: Please allow 10–15 working days for delivery, as additional time is required for customization, stitching, and finishing.
Delivery timelines may vary slightly depending on the destination and courier service.
3. Delivery Delays
Orders to certain remote or rural areas may require additional delivery time due to courier logistics.
Delays may also occur during public holidays, festive seasons, adverse weather conditions, or other circumstances beyond our control.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout.
Any free-shipping promotions or special delivery offers will be communicated on our website or at the time of purchase.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking number or delivery update through the contact information provided at checkout, where applicable.
Please ensure that your delivery address and contact number are accurate and complete. Zariyat by Sumera is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.
6. Delivery Inspection
We recommend checking your parcel upon delivery. If the package appears damaged, opened, torn, or tampered with, please document its condition and contact us as soon as possible.
For damaged, defective, incorrect, incomplete, or missing products, please refer to our Return & Exchange Policy.